Contacting Golisimo Casino Support

What to Have Ready Before You Get in Touch

The fastest answer comes from picking the channel that fits the problem and bringing the right details with you. Live chat suits account, payment and bonus questions that need a reply within minutes. Email suits anything that involves attachments, such as identity documents, screenshots of a failed deposit or a formal complaint.

Have your registered email address or username to hand, plus the payment method involved (PlayID, Visa card, Neteller, MiFinity or a crypto network such as Bitcoin or USDT), the approximate time of the transaction and the amount in AUD. For a bonus question, quote the promotion name exactly as it appears on the promotions page. For verification, prepare a photo of an Australian driver’s licence, passport or Medicare card and a utility bill or bank statement dated within 90 days. Our agents never ask for your password or a two-factor code, so do not include them in any message.

Where Your Message Lands Once You Send It

Our support email is [email protected]. It is read by the same team that staffs live chat, and it is the correct address for anything that needs a paper trail. The table below shows what each channel handles and how quickly it responds.

We do not publish a phone number.

Support Hours in Australian Time Zones

Live chat and email are staffed continuously, including across AEST (UTC+10) and AEDT (UTC+11, in force from the first Sunday of October to the first Sunday of April). An Australian player can reach an agent at any hour without waiting for a European business day to begin. A complaint sent late at night still starts its 10-day resolution window on the day we receive it, not on the next business morning.