Golisimo Casino Privacy Policy

Who Decides How Your Data Is Used

Casolinia Group, the operator of Golisimo and holder of Anjouan Gaming Authority Master Licence ALSI-202411077-FI2, is the controller of the personal data you give us on golisimo24.com. The company is established in Anjouan, Union of the Comoros, and every privacy request should be sent to [email protected].

What You Can Do If You Are Unhappy With How We Handle Your Data

Write to [email protected] first and give us the chance to correct the problem, since most data complaints are settled at that stage. If you live in Australia and remain dissatisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC). Complaints about the way we run our gambling services, as opposed to how we treat personal data, are handled under the complaints procedure in the legal notice and can be escalated to the Anjouan Gaming Authority.

What We Do With Your Data After You Sign Up

We use your data to run your account, to pay you, to satisfy anti-money-laundering rules and to keep the site safe. Each purpose has a legal basis. Creating the account, processing deposits and paying out withdrawals rest on our contract with you. Identity checks and transaction monitoring rest on our legal obligations under the AML policy attached to our licence. Fraud prevention, detection of multi-accounting and security logging rest on our legitimate interest in protecting players and the platform. Bonus emails and news about promotions are sent only if you ticked the marketing box on the registration form, and you can withdraw that consent at any time.

What We Collect at Registration, Payment and Play

The registration form collects your email address or phone number, password, country, currency and confirmation that you are 18 or over. At the KYC stage we collect a photo of an Australian driver’s licence, passport or Medicare card, and a utility bill or bank statement dated within 90 days. Payment data covers the method used, the amount in AUD, the time, and for crypto deposits the wallet address and transaction hash. Card numbers are entered with the payment provider and are not stored in your Golisimo profile. Technical data covers your IP address, device type, browser, login times and game session logs.

What Happens When You Ask to See or Change Your Data

You may ask for access to your data, correction of inaccurate details, deletion, restriction of processing, objection to processing based on legitimate interest, and a portable copy of the data you supplied. Send the request from the email address registered to your account so we can match it, and expect us to confirm your identity before releasing anything. We reply within 30 days. Deletion has limits: records we must keep for AML purposes stay in place until the retention period below ends.

What Happens to Your Data After You Close Your Account

Once you close your account, or self-exclude, it is deactivated and your profile details are removed from active systems. KYC documents, transaction history and bonus records are kept for five years from closure because AML rules require it, and game session logs are kept for 12 months. Marketing consent ends at closure and your email is removed from promotional lists. After the retention period expires, the remaining records are deleted.

Which Cookies Run on the Site and How to Turn Them Off

The site sets necessary cookies that keep you signed in and remember your cookie choice, and preference cookies that remember small interface settings such as a dismissed promotional bar. When you open a game, the studio behind it, for example Pragmatic Play or Hacksaw Gaming, may set its own session cookie so the round can continue. We do not run advertising cookies on golisimo24.com. To opt out, change the cookie settings in Chrome, Safari or Edge; blocking necessary cookies will stop you from logging in.

Who Receives Your Data Outside Australia and How to Reach Us

Because Casolinia Group is established in the Union of the Comoros, your data is processed outside Australia. We share only what each recipient needs, as the table shows.

KYC documents are reviewed by our compliance staff and are not passed to game providers. For any request about your personal data, write to [email protected] with the subject line Data request.