Golisimo Casino Terms and Conditions
What Happens When You Register an Account
Ticking the box that confirms you are 18 or over and accept the Terms and Conditions on the registration form creates a binding agreement between you and Casolinia Group, the operator of Golisimo. From that moment these terms govern every deposit, bet, bonus and withdrawal on golisimo24.com, whether you play on desktop, in a mobile browser or through the home-screen PWA. If you disagree with any clause, do not complete registration and do not deposit. Playing after a revision is published counts as acceptance of the version shown on the site that day.
Which Laws Apply If a Dispute Arises
Golisimo is operated by Casolinia Group under Anjouan Gaming Authority Master Licence ALSI-202411077-FI2. This agreement is governed by the laws of the Autonomous Island of Anjouan, Union of the Comoros, and disputes that survive our complaints process fall under the jurisdiction of the Anjouan Gaming Authority. That is an offshore licence: no Australian authority licenses or supervises this site, and Australian gambling law does not make us a regulated Australian operator.
What Happens When We Ask You to Verify Your Identity
You can register without sending documents, but we will not approve your first withdrawal until KYC checks are complete under our anti-money-laundering policy. We ask for a clear photo of an Australian driver’s licence, passport or Medicare card, plus proof of address in the form of a utility bill or bank statement dated within 90 days. A large withdrawal request, a login from a new IP address or an unusual payment can also trigger an earlier request. Withdrawals stay pending until the documents are approved, and documents that turn out to be forged or to belong to another person lead to account closure.
Player Requirements and Your Own Legal Position
You must be at least 18 years old, and that minimum is the same everywhere in Australia. You may hold one account only, in your own name, with details that match your identity documents, and you may not let anyone else log in to it. When you register with Australia as your country, the account currency is set to AUD.
Golisimo holds no Australian licence and no Australian government body has authorised us to offer gambling services in Australia. It is your responsibility to check that taking part is lawful where you live, and by placing a bet you confirm that it is.
Limits of Our Liability
We are not liable for indirect losses, lost profits, or gambling losses that result from bets you chose to place. We are also not liable for delays caused by PlayID, Visa card processing, Neteller, MiFinity or blockchain congestion on Bitcoin, Ethereum or USDT networks, for faults in your own device or internet connection, or for losses that follow from you sharing your password or a two-factor code. Where a claim against us is upheld, our liability is capped at the balance held in your account at the time of the event.
What Happens When a Game Malfunctions
A malfunction voids the affected round, not the games around it. If a pokie freezes, a sportsbook price is obviously wrong, or a live stream from Pragmatic Play Live or the Gold Saloon studio drops mid-round, the round is settled from the game provider’s own round log and the stake is returned when the result cannot be confirmed. Random number generators in our pokies are audited by iTech Labs and eCOGRA. To report a fault, send the game name, round ID and time to live chat or [email protected].
How Money Moves In and Out of Your Account
All limits below are for accounts set to AUD, and the base monthly withdrawal cap is $10,500, raised by VIP tier.
| Method | Min deposit | Max deposit | Withdrawal time |
|---|---|---|---|
| PlayID | $20 | $3,100 | Within 24 hours |
| Visa card | $20 | $3,100 | 24 to 72 hours plus up to 3 business days |
| Neteller | $20 | $8,100 | Within 24 hours |
| MiFinity | $20 | $4,000 | Within 24 hours |
| USDT (ERC20, TRC20, BEP20, Solana) | $20 | $8,100 | Under 60 minutes |
| Bitcoin | $45 | $7,800 | Under 60 minutes |
| Ethereum | $20 | $8,100 | Under 60 minutes |
| Bank transfer | Withdrawal only | Withdrawal only | 3 to 5 business days |
What Happens If We Find Prohibited Play
Opening several accounts, claiming the same welcome package twice, passing chips between accounts at a live table, colluding with other players and running bots or scripts are all prohibited. When we confirm any of these, we void the bonus and its winnings, close the accounts involved and return your own remaining deposits after a review.
How the Welcome Package Wagering Works
The welcome package is 300% up to $2,500 plus 300 free spins, open to players aged 18 and over. A deposit of at least $20 activates it, the combined deposit and bonus must be wagered 35 times, and winnings from the free spins carry 40x wagering. While a bonus is active the maximum bet is $7.50 per spin or round. Pokies count 100%, live dealer games count 10% and table and card games count 0%. Withdrawals of bonus winnings are capped at 10 times the bonus received.
What Happens When a Bonus Reaches Its Expiry Date
Every welcome bonus must be cleared within 10 days of activation, and each weekly reload within 10 days of the claim. Anything unwagered after that date is removed automatically. A bet above $7.50 while a bonus is live can void the bonus outright. The sports first deposit bonus of 100% up to $100 works differently: it needs 5x wagering at minimum odds of 1.90 within 30 days, and Cash Out bets do not count.
How You Hear About Changes to These Terms
We publish every revision on this page with a new date at the top of the article. For material changes we also email the address on your account and show a notice at your next login. If you do not accept a revision, close your account by writing to [email protected] before the effective date. A bonus you have already claimed stays under the terms that applied on the day you claimed it.