Golisimo Casino Responsible Gambling Policy
Warning Signs in How You Spend Money and Time
Gambling has become a problem when the money or time it takes starts to crowd out other things. Watch for deposits that grow from one week to the next, deposits made straight after a loss to win the money back, borrowing to fund play, and sessions that run for hours longer than you planned. Hiding transactions from family, or dipping into rent and bill money, is a firm signal to stop.
What Changes When Play Stops Being Fun
The emotional signs matter as much as the financial ones. Irritability when you cannot play, a constant urge to return, guilt after a session, and a sense that you must win to feel better are all reasons to pause. If a friend or partner raises a concern about your playing, take it seriously. Any one of these signs is enough to justify a break, and you do not have to wait for several.
What Happens When We Check Your Age
Golisimo is for adults aged 18 and over, everywhere in Australia. We ask you to confirm your age at registration, and before your first withdrawal we check an Australian driver’s licence, passport or Medicare card. Accounts found to belong to anyone under 18 are closed and bonuses are voided. If children share your computer or phone, use the parental controls built into the device, keep your Golisimo password out of the browser and turn on two-factor authentication so that nobody else can open the account.
How to Set Limits or Take a Break With Us
There are no self-service limit controls in the account settings at present, so every tool is requested through live chat or by email to [email protected]. Lowering a limit takes effect immediately; raising or removing one only applies after a cooling-off period of 24 hours.
| Tool | How to request | What it does |
|---|---|---|
| Deposit limit | Live chat or email | Caps what you can deposit in a chosen period |
| Cooling-off period | Live chat or email | Blocks play and deposits for a set time |
| Temporary account closure | Live chat or email | Closes the account for a period you choose |
| Permanent closure and self-exclusion | Live chat or email | Closes the account for good |
Setting a Budget Before You Play
Treat gambling as paid entertainment, the same as a night out, and never as a way to earn money or clear a debt. Decide how much you can afford to lose before you open the lobby, in AUD, and deposit only that amount. Set a time limit as well, and leave when you reach either one. Do not chase losses, and do not play when you are tired, upset or have been drinking.
Where to Get Free and Confidential Help
These Australian services are free. Gambling Help Online offers counselling around the clock on 1800 858 858. Lifeline provides 24-hour crisis support on 13 11 14. Gamblers Anonymous Australia runs peer support groups.
BetStop is the National Self-Exclusion Register, an Australian Government initiative. It covers licensed Australian operators only, so it will not exclude you from Golisimo. To exclude yourself from our site, use the permanent closure request described above.